Refund policy

Return & Refund Policy

Last Updated: September 18, 2026

At Perdana Jewelry, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us so we can assist you.

1. Eligibility for Returns

We accept return requests under the following circumstances:

The item arrives damaged or defective.
You received the wrong item.
The item received is significantly different from the product description or order.
The item has a manufacturing defect that was present when received.

To be eligible for a return, the item must be:

Unworn and unused.
In its original condition and packaging.
Returned with any included tags, certificates, boxes, or accessories.
Accompanied by proof of purchase or your order number.

For hygiene and safety reasons, we may not accept returns for items that have been worn, altered, damaged after delivery, or show signs of use.

2. Return Request Period

Please contact us within 7 days of receiving your order if you believe your item is eligible for a return.

Before sending an item back, please contact us first at:

Email: info@perdanajewelry.com

Please include:

Your order number.
Your name.
A description of the issue.
Clear photos of the item and packaging.
A video of the unboxing, if available.

We will review your request and provide return instructions if your return is approved.

3. Non-Returnable Items

We generally do not accept returns for:

Items that have been worn or used.
Items damaged due to improper care, accidents, or misuse.
Personalized or customized jewelry, unless the item arrives defective or incorrect.
Items returned without prior approval.
Items returned outside the return period.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping fees are generally non-refundable unless the return is due to an error on our part, such as sending the wrong item or an item that arrived defective.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

We may request photos, videos, or other information to verify the issue. If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, return, or refund.

6. Return Shipping

If the return is due to an error or defect on our part, Perdana Jewelry may cover the reasonable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

Return shipping costs are non-refundable unless otherwise stated.

7. Exchanges

Exchanges may be available depending on product availability.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and must follow our return policy.

9. International Orders

For international orders, customers are responsible for ensuring that the products can legally be imported into their destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.